Thank you for your business and support over the years and especially over the last 18 months as we all dealt with the COVID-19 pandemic. We’ve all been impacted personally and professionally by this virus in ways we never imagined. Ticketsonsale.com has never seen anything like this in the live event space. Our industry has been changed forever and we know it may take years to establish a new normal. In the meantime, we are doing everything we can to meet your event going needs while protecting your health and safety.
We wanted to briefly remind you of some changes we’ve been forced to make here at Ticketsonsale.com. In November of 2020, we modified our refund policy in an attempt to balance the needs of our customers while allowing us to remain a viable business and keep our employees employed. Beginning in November of 2020, our terms of sale were modified to give Ticketsonsale.com the option, in its sole discretion, to refund your purchase price for cancelled shows or to provide a 120% credit, subject to local law. If Ticketsonsale.com chooses to provide a credit, then 120% of your original purchase price will be carried forward and applied to ANY future event through December of 2022. If the future event costs less than your original purchase, we will maintain the balance of your credit to be applied to the next purchase until depleted.
We believed at the time that this new policy would allow us to stay in business, keep our employees employed and meet your needs as our customers. We were right. And we appreciate that the response to this new policy has been overwhelmingly positive and we thank you for your support. Like you, we are passionate about attending live events and we are humbled that so many of you have joined us in supporting this new policy to keep you safe while providing us the flexibility to insure you get a great experience and Ticketsonsale.com can continue to serve your needs.
Also, we want to apologize for longer than usual hold times when you contact us and ask that you please be patient while we deal with the same staffing issues hitting all industries. Most of our customer services representatives are working from home, handling more contacts than ever before and working their best to keep up. This will not always be the case, and our support staff has done a great job overcoming adversity. We are going through the same issues that many businesses are during this pandemic and reopening period.
We are truly confident that at some point in the not-too-distant future, life will return to normal, and fans everywhere will be ready to get back out and rekindle the feel of a live event that cannot be replicated by the internet or television. Concerts, Theatre, and Sporting events have been occurring since roughly 700 BC in ancient Greece and have carried throughout many civilizations and challenging times. The love of connecting fans to live events is the main reason we got into this business. Thank you for your support and understanding during these trying times.